Our Service

This is what makes us different from catalogs that just sell equipment.

We provide quality factory trained guaranteed service. We have the know-how to quickly fix problems. You may find that this website can help you correct many simple problems. Check out the Tape Machine Service Guides section. If you still have questions, call us toll free at 1-800-899-9389.

About Our Service

When you send a machine in for service, we do a thorough evaluation. We then call you with an EXACT price to fix your tape machine. This is an actual machine sent in for repair.



After Tigerseal Products Service

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After a complete teardown, the frames and parts are cleaned. The rust around the moistening tank has been treated with a rust prohibitive coating. The rusted fasteners have been replaced with stainless steel. After completion the machine is thoroughly tested in the service department. The machine is then retested in shipping before packaging.

What if it’s not worth fixing?

If we feel that it’s not worth fixing, we’ll tell you. If you feel the repair costs are too high, we’ll return it to you at no charge.

What is involved when we repair a machine?

Every machine we repair is disassembled and cleaned. Frame rust around the water tank is coated with rust proof paint. Your machine is then reassembled with the new parts. All adjustments are brought back to factory specs. Your machine is then tested twice to ensure that all components are working properly.

How long does service take?

We call you with the repair cost the next business day after your machine arrives. If you give us the okay to repair, the repairs and testing process takes 3-4 business days.

Is service guaranteed?

Absolutely! All service work is guaranteed for 6 months parts & labor. You’re only responsible for shipping the machine back to us if a problem arises after service. We’ll correct the problem at no charge and ship the machine right back to you.

This service must be expensive!

Absolutely! Just kidding. We charge a flat rate per machine. The labor rates are as follows:

Electric Tape Machines: $77.50 plus parts
Manual Tape Machines: $47.50 plus parts

How do we go about getting our machine serviced?

If possible, call us first and let us know you want to send a machine in for service. The toll free number is 1-800-899-9389.

Our ship to address is:

Tigerseal Products Service
Attn Repair Dept.
13093 Old Ridge Road
Beaverdam, VA 23015

It helps if you can put a brief description of any particular problems you may be experiencing in the box with the machine. And, don’t forget to include your phone number and contact name!

We will call you the next business day and let you know what we found and the exact repair costs.

If you have any further questions regarding our service, please feel free to call us at 1-800-899-9389.

Thank you,
John E. Durose